New Microcourses: Conflict Management for Leaders

The Office of Professional Development now offers a Conflict Management Suite of courses for managers, supervisors and project managers. The 30-minute microcourses are “on demand” providing the flexibility to stop and start a course or complete a course when it is most convenient for you. By focusing on a single topic or skill you are provided with just the right information to address common workplace challenges. The courses include short videos as well as more in-depth learning experiences with quick tips, pitfalls, self-assessments, and a variety of learning tools. Prerequisite: Interaction Management

Choosing a Conflict Resolution Tactic

Unresolved conflict can hurt productivity, quality, service, morale, and working relationships. If a conflict involves you or people you work with, you must assess the situation and decide when and how to get involved. Choosing a Conflict Resolution Tactic will enhance your ability to recognize escalating conflict and choose the appropriate tactic to resolve it.

Mediating a Conflict

The same people you coached separately to resolve their conflict are disagreeing again. Although your first choice is to let them handle it themselves, you also know that coaching is not going to be enough. You’ll need to bring them together so they can talk constructively about their differences and work toward a solution. In Mediating a Conflict, you will learn how to make it possible for people to talk about their differences in a nonthreatening and nonjudgmental environment to resolve their conflict by using the Five Key Principles and Interaction Guidelines.

Resolving a Conflict You’re Involved In

The differences people bring to the workplace can promote remarkable creativity, innovation, and solutions. Those same differences can also lead to a lack of agreement (discord) and, if left unresolved a full-blown argument (dispute). If the situation continues, it can damage relationships, productivity, quality and service. Resolving a Conflict You’re Involved In teaches you how to use the Interaction Guidelines and Key Principles to uncover the causes of a conflict, show others you value their opinion and build trust while working toward a solution.

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