Questions key for customers and suppliers

Asking questions can improve cusomer and supplier satisfaction.

In your work you may act as a customer, a supplier or both. A customer is a person who receives goods or services from another. A supplier is a person who furnishes or provides something. Asking questions is key regardless of the role you have undertaken.

If you are the customer, to get what you need, you need to supply the necessary information for the other person to do the job the way you want it done. And then you need to ask them to explain what you want back to you to make sure they understood. In most cases, when a job isn’t done right, it’s because the supplier didn’t have enough information to do the job right the first time.

If you are the supplier, and you don’t understand what needs to be done, you need to ask questions of your customer.

We’ve all heard this before, but it’s true: “When in doubt, ask!”

— Edited by Tom Gehrke