Transition of medical plans to Blue Cross Blue Shield

In October, Fermilab announced that the medical plans offered through Cigna will transition to Blue Cross Blue Shield on Jan. 1, 2014. As stated in the annual enrollment materials, there are no plan design changes to the medical or the prescription drug coverage. Beginning Jan. 1, PPO and PPO Premium plan participants move to the Blue Cross Blue Shield PPO network and Prime Therapeutics for prescription drug coverage. To determine if your provider is in the BCBS PPO network, visit or call BCBS customer service at 1-800-548-1686.

Blue Cross Blue Shield identification cards will arrive by the end of next week. The cards will arrive in a plain white envelope. Please be sure to watch your mail for the identification cards.

The Blue Cross Blue Shield card is for both medical and prescription drug coverage. If you have family coverage, two cards will be issued, both with the employee’s name. If you need additional ID cards, call BCBS customer service at 1-800-548-1686.

Mail order service
If you or a family member currently uses the mail order service through Cigna Tel-Drug, go to the employee benefits website, and follow the steps there to make the mail-order transition to BCBS. For additional questions, call 1-877-357-7463.

Specialty drug service
If you or a family member currently uses the specialty drug service, contact Prime Therapeutics Specialty Pharmacy unit at 1-877-627-6337 in order to set up the specialty drug service. View this flier for more details from Prime Specialty regarding the specialty drug service.

Please feel free to contact the Benefits Office at with questions.