Managing Conflict (am only) scheduled November 4

This class is for individuals who want to boost their conflict management skills. Learn to accept and manage conflict more effectively. Upon completing this half day class, you will be able to identify your default conflict management style, how to capitalize on various conflict management styles, accept conflict as an inevitable part of all work situations, be aware of the positive and negative byproducts of conflict on the job, understand how to establish a cooperative atmosphere in which to resolve conflicts as they arise, learn and practice a step-by-step collaborative approach to resolving conflict. Details at http://www-esh.fnal.gov/pls/default/schedule.show_course_details?cid=1865