ServiceNow Upgrade Saturday, March 11

WHAT ARE WE DOING?

Computing will be upgrading ServiceNow to fulfill Federal Risk and Authorization Management Program (FedRAMP) security requirements and to use the latest version, Helsinki.

WHEN WILL THIS OCCUR?

Saturday, March 11; 5 a.m. to noon

WHAT IS THE IMPACT TO YOU?

  • During this time, ServiceNow is expected to remain available for use. However, you may notice intermittent issues as the various modules are being updated.
  • After the upgrade, the look and feel will be different, but the majority of the functionality will remain the same. See the knowledge base article at https://fermi.service-now.com/kb_view_customer.do?sysparm_article=KB0012355 for details.

WHAT DO YOU NEED TO DO?

If you have questions or encounter any problems after the upgrade, pleases contact the Service Desk.