Fermilab’s new Service Desk web portal is live

Rob Roser

I am pleased to announce that Fermilab’s new Service Desk web portal is live. In the new portal, you can easily and quickly access services and solutions, submit requests, report issues and find the information you need.

One of the themes of Computing’s strategic plan is to simplify your experience by providing tools, interfaces and mobility applications to make your work experience similar to what you are used to when using other sites. The Service Desk web portal does just that by offering a friendlier, more familiar end-user experience comparable to what other organizations use.

To access the new portal, go to the Service Desk website the same way you have in the past (servicedesk.fnal.gov).

For a brief demo of the portal, come to the Wilson Hall Hornet’s Nest (WH8XO) on Tuesday, March 27, at 11:30 a.m. or Thursday, March 29, at 1 p.m. To view frequently asked questions and the portal quick guide, go to the Service Desk web portal, and in the gray box on the right under Announcements, click on the Service Desk web portal instructions.

The new portal has an improved look and feel and offers many new features, including:

  • Improved search capabilities
  • Improved service presentation
  • Improved knowledge base
  • Improved service names and descriptions
  • The ability to favorite services, catalog items (forms) or knowledge articles
  • Mobile device-friendly

If you have questions, call the Service Desk at x2345 or visit the Service Desk on the ground floor of Wilson Hall.

DEMO INFORMATION

If you have questions about using the new Service Desk web portal, please consider attending the following demo:

Thursday, March 29; 1 p.m. – 1:30 p.m. WH8X Hornet’s Nest
Or via Zoom:
Join from PC, Mac, Linux, iOS or Android: https://fnal.zoom.us/j/727563470
iPhone one-tap: US: +16465588656,727563470# or +16699006833,727563470#
Or Telephone (for higher quality, dial a number based on your current location): US: +16465588656 or +16699006833
Meeting ID: 727 563 470
International numbers available: https://fnal.zoom.us/zoomconference?m=O-lbFTNLi0WbdB9Q5O2lk8fTHy9TPMaq

Rob Roser is the Fermilab chief information officer.