New Service Desk web portal coming Monday, March 26

Fermilab’s new Service Desk web portal is almost ready! This new website will make it easier for you to access services, make requests and report issues. You will use the same URL (http://servicedesk.fnal.gov), but the portal will look very different. For a sneak peak, attend a demo (details below) or see the quick guide: https://fermi.service-now.com/kb_view.do?sysparm_article=KB0012677.

WHEN WILL THIS OCCUR?
The new portal will be available starting Monday, March 26, at 7:30 a.m. Central Time

We will be transitioning to the new portal from Friday, March 23, at 5 p.m. – Monday, March 26, at 7:30 a.m. ServiceNow will be available for the duration of the maintenance window. However, you may notice some unusual behavior during that time.

WHAT IS THE IMPACT TO YOU?
The new portal has an improved look and feel and offers many features, including:
• Improved search capabilities
• Improved service presentation
• Improved knowledge base
• Improved service names and descriptions
• The ability to add favorite services, catalog items (forms) or knowledge articles
• Mobile device friendly
• The ability to view the status of services

Anyone can use the new portal to get the help they need; however:
• Individuals who need to view reports will continue to use the Classic View—the current interface— which will be linked from the web portal.
• Individuals who work tickets in ServiceNow will continue to use the Classic View to do their work.

WHAT DO YOU NEED TO DO?
If you have questions, call the Service Desk at x2345, visit the Service Desk on the ground floor of Wilson Hall or attend one of the following demos:
• Tuesday, March 27; 11:30 a.m. – noon WH8X Hornet’s Nest
• Thursday, March 29; 1 p.m. – 1:30 p.m. WH8X Hornet’s Nest
• Or via Zoom:
Join from PC, Mac, Linux, iOS or Android: https://fnal.zoom.us/j/727563470
iPhone one-tap: US: +16465588656,727563470# or +16699006833,727563470#
Or Telephone (for higher quality, dial a number based on your current location): US: +16465588656 or +16699006833
Meeting ID: 727 563 470
International numbers available: https://fnal.zoom.us/zoomconference?m=O-lbFTNLi0WbdB9Q5O2lk8fTHy9TPMaq