WHAT ARE WE DOING?
Computing will be upgrading ServiceNow to the latest software version.
WHEN WILL THIS OCCUR?
Saturday, June 30; 3 a.m. to 3 p.m.
WHAT IS THE IMPACT TO YOU?
- During this time, the Service Desk Web Portal and the ServiceNow backend (“Classic View”) are expected to remain available for use. However, you may notice intermittent issues as the various items are being updated.
- After the upgrade, Portal View users will most likely not notice any differences. Classic View users may notice a slightly different look and feel, but the majority of the functionality will remain the same.
- If you’re not sure whether you use the Portal View or Classic View versions of the Service Desk website, see the article at https://fermi.service-now.com/wp?id=evg-kb-article&sys_id=KB0012788
WHAT DO YOU NEED TO DO?
If you have questions or encounter any problems after the upgrade, please contact the Service Desk.