WHAT ARE WE DOING?
Computing will be updating Cisco Jabber to allow users to access the tool offsite without using VPN.
WHEN WILL THIS OCCUR?
Wednesday, July 10; 7:30 a.m. Central Time
WHAT IS THE IMPACT TO YOU?
Cisco Jabber users will will be able to access Cisco Jabber offsite without using VPN.
WHAT DO YOU NEED TO DO?
After 7:30 a.m. on July 10, Cisco Jabber users will need to reset Jabber to access it without VPN. To reset Jabber:
1.Sign out of Cisco Jabber.
2.Instead of clicking Sign In, click Reset Jabber at the bottom of the screen.
3.When prompted, enter <your username>@fnal.gov
4.A new window will pop-up. Log in using your Services username and password. The sign in process may take several minutes.
5.Resetting Jabber will delete your user preferences and account settings. You will need to enter these again after resetting the application.
If you have problems after the reset process, please open a Service Desk ticket.