COMPLETE: ServiceNow upgrade Nov. 2-4

WHAT ARE WE DOING?
Computing will be upgrading ServiceNow to the latest software version.

WHEN WILL THIS OCCUR?
The maintenance window is from Sat. Nov. 2, at 3:15 a.m., through Mon., Nov. 4, at 9 a.m.

WHAT IS THE IMPACT TO YOU?

  • Within the maintenance window, the Service Desk Web Portal at http://servicedesk.fnal.gov (“Portal View”) and the ServiceNow backend (“Classic View”) are both expected to remain available for use. However, you may notice intermittent issues as the various items are being updated.
  • After the upgrade, Portal View users will most likely not notice any differences. Classic View users may notice a slightly different look and feel, but the majority of the functionality will remain the same.
  • If you’re not sure whether you use the Portal View or Classic View versions of the Service Desk website, see this KB article.
  • View full release notes for the Madrid release

WHAT DO YOU NEED TO DO?
If you have questions or encounter any problems after the upgrade, contact the Service Desk.