The Finance Section in partnership with the laboratory’s Operational Excellence leadership team is pleased to announce the launch of the new Travel Expense Receipts and Document Upload Process beginning April 1. We remain hopeful that this process will relieve expense reimbursement bottlenecks and provide higher levels of customer service and satisfaction. Introduction meetings and hands-on training was provided to D/S travel preparers in February and March 2020. Some training in March was held via Zoom due to telework rules. Travel preparers have remained fully engaged in the development, implementation and testing of this new process by proposing ideas, discussing suggestions and providing feedback. We sincerely appreciate D/S travel preparers adopting work behaviors that reflect their commitment to process improvement.