WHAT ARE WE DOING?
As a result of the recent required ServiceNow migration, ServiceNow URLs have changed from https://fermi.service-now.com to https://fermi.servicenowservices.com. The redirect that was temporarily provided by the vendor was turned off on July 20 at 6 p.m. Central Time.
WHAT IS THE IMPACT TO YOU?
Links to knowledge articles and forms within ServiceNow must be changed to point to fermi.servicenowservices.com to avoid link breaking.
WHAT DO YOU NEED TO DO?
Website and document editors, be sure to update your webpages and documents that have ServiceNow links to avoid link breaking. Details can be found in this article: https://fermi.servicenowservices.com/kb_view.do?sysparm_article=KB0013410. Please note that https://servicedesk.fnal.gov is the preferred way to link to the ServiceNow web portal home page, as this URL will always work.