ServiceNow weekly release – Dec. 2

ServiceNow Weekly Quebec version Release

  • Change the default incident assignment group for “High Performance Computing — USQCD Facility” incidents to “ Distributed Computing Support”
  • Change MMR Radioactive Notifications to use new MMR Radioactive Notification group
  • SAB: add “hold” option to new duplicate ticket tasks
  • Expose Summary field in RITMs for Self Service View
  • Add daily duplicate detection script
  • Exclude cancelled RITM and Error status for the Duplicate RITM resume process