Major VoIP software upgrade affecting phone and Jabber services April 29 – May 1

WHAT ARE WE DOING?

Computing will be performing a major VoIP software upgrade.

WHEN WILL THIS OCCUR?

From 5 p.m. on Friday, April 29 to 10 p.m. on Sunday, May 1 Central Time

WHAT IS THE IMPACT TO YOU?

During this time, there will be some disruptions to Fermilab phone and Jabber services:

  • 6 landline phone disruptions: Each disruption will last for about 1-5 minutes. During these disruptions, users may not be able to make a new call, transfer an active call, or check voicemail. However, no active phone calls will drop.
  • 22 Cisco Jabber disruptions: Each disruption will last between 5-30 minutes. During these disruptions, users may not be able to access Jabber or use certain features of Jabber (e.g., presence status, chat, make/receive calls, or access voicemail).

WHAT DO YOU NEED TO DO?

Please be aware of this work and plan accordingly.