Author Archive

WHAT ARE WE DOING? Zoom has added telephone dial-in numbers due to demand. WHAT IS THE IMPACT TO YOU? There are now additional phone numbers available to dial in to a Zoom meeting. You will see the expanded list of available dial-in numbers when you join a meeting, or you can go to https://zoom.us/zoomconference (you must be signed in to the zoom.us website). WHAT DO YOU NEED TO DO? When joining a Zoom meeting and using the phone option, users…

WHAT ARE WE DOING? Computing will be upgrading Jamf, the central management service used to provide the Self-Service tool on Fermilab-owned Macs. The upgrade will take up to a week. During the upgrade, the availability of the Self-Service tool will be sporadic. WHEN WILL THIS OCCUR? Monday, March 9; starting at 1 p.m. Central Time WHAT IS THE IMPACT TO YOU? Access to the Self-Service tool on Macs will be sporadic. WHAT DO YOU NEED TO DO? No action is…

WHAT ARE WE DOING? Computing will be performing maintenance on the Fermilab VPN. WHEN WILL THIS OCCUR? Thursday, March 12; 7 a.m. – 8 a.m. Central Time WHAT IS THE IMPACT TO YOU? The Fermilab VPN will experience a brief service disruption of approximately 2-3 minutes during the maintenance window. WHAT DO YOU NEED TO DO? You may get disconnected from the VPN and may need to reconnect. If you experience any network issues outside of the maintenance window, please…

WHAT ARE WE DOING? Computing will be upgrading the Symantec client, which is responsible for software security and antivirus protection, on centrally managed Windows PCs. This upgrade will not affect Accelerator Division computers. WHEN WILL THIS OCCUR? Thursday, March 5; starting at 2 a.m. Central Time WHAT IS THE IMPACT TO YOU? The upgrade will run in the background, and a reboot will be required when the install is complete. If you are logged in, you will be allowed to…

WHAT ARE WE DOING? Computing will be relocating equipment in FCC, including Metasys VPN devices. WHEN WILL THIS OCCUR? Thursday, March 5; 8 a.m. to 10 a.m. Central Time WHAT IS THE IMPACT TO YOU? Metasys VPN connectivity will be interrupted for approximately 30 minutes during the maintenance window. WHAT DO YOU NEED TO DO? If you have devices that are connected to the Metasys VPN, save your work and disconnect your devices from the Metasys VPN prior to the…

WHAT ARE WE DOING? Pidgin (Windows) and Adium (OSX), open source instant messaging clients, are being retired due to security concerns. We encourage you to use Cisco Jabber instead for intralab instant messaging (IM) communications. With Cisco Jabber, in addition to instant messaging, you can see when and where people are available and collaborate through group chats. You can install Cisco Jabber through Self Service or the Software Center. For installation instructions, see this article: https://fermi.service-now.com/wp?id=kb_article&sys_id=KB0012539 For instructions on how…

As of Dec. 12, Computing has converted many of the phone lines in Wilson Hall, the Main Ring, Site 39, the Lederman Science Center, the fixed target areas, and other nearby buildings to a new phone service. If you are not sure if your phone was converted, go to https://5e-project.fnal.gov (must be onsite or access via VPN) and click on Phase 3 Building and Extensions. HOW TO ACCESS YOUR VOICEMAIL: If you have a voicemail box and your phone was…

Computing will host a Fermilab Mac Users Group meeting on Wednesday, Jan. 15 from 2:30 p.m. to 3:30 p.m. in the Dark Side conference room (WH6NW). Please note the time and location change for this month’s meeting. Stop by to hear what’s new! Meeting agenda: • Software/Security updates • macOS Catalina status • What is Computing doing for Mac users? • Q&A

As of Dec. 12, Computing has converted many of the phone lines in Wilson Hall, the Main Ring, Site 39, the Lederman Science Center, the fixed target areas, and other nearby buildings to a new phone service. If you are not sure if your phone was converted, go to https://5e-project.fnal.gov (must be onsite or access via VPN) and click on Phase 3 Building and Extensions. HOW TO ACCESS YOUR VOICEMAIL: If you have a voicemail box and your phone was…

Computing has converted the phone lines in Wilson Hall, the Main Ring, Site 39, the Lederman Science Center, the fixed target areas, and other nearby buildings to a new phone service. HOW TO ACCESS YOUR VOICEMAIL: If you have a voicemail box and your phone was converted: The extension to access voicemail is now x6250. Your voicemail PIN has changed to a default PIN and will need to be updated. To get the default PIN and instructions on how to…