Tom King

Search for the root cause of a situation by asking why until you find the answer. Understanding the fundamental causes for a problem is key to permanently resolving or improving it. The 5 Whys is a method for analyzing the cause and effect relationship to identify the fundamental cause; the effect could either be an opportunity or a problem. First, we state the effect. In this case, the effect is a problem. For example, the car won’t start. There are…