The Quality Section, in its continuous effort to make substantive improvements to the lab’s issues management system, announces the addition of a Root Cause Analysis (RCA) section in iTrack. Beginning Nov. 17, and viewable from the Responsible Party Page, all Non-conformance and Management Concern Item types will require the identification of the RCA Method employed, plus the suggested uploading of the RCA document(s) used in the analysis. At first, the RCA Method drop down list will be populated with several…
iTrack
Documenting and following up on issues that we identify at the laboratory is a key part of the issues management process.