service desk

Fermilab’s new Service Desk web portal is live! This new website will make it easier for you to access services, make requests and report issues. You will use the same URL (http://servicedesk.fnal.gov), but the portal will look very different. For more details, attend a demo (details below) or see this Knowledge Base article: https://fermi.service-now.com/wp?id=evg-kb-article&sys_id=5b1de7ffdb70d300641274821f9619b3 WHAT IS THE IMPACT TO YOU? The new portal has an improved look and feel and offers many features, including: Improved search capabilities Improved service presentation…

Fermilab’s new Service Desk web portal is almost ready! This new website will make it easier for you to access services, make requests and report issues. You will use the same URL (http://servicedesk.fnal.gov), but the portal will look very different. For a sneak peak, attend a demo (details below) or see the quick guide: https://fermi.service-now.com/kb_view.do?sysparm_article=KB0012677. WHEN WILL THIS OCCUR? The new portal will be available starting Monday, March 26, at 7:30 a.m. Central Time We will be transitioning to the…

The carpeting in the Service Desk area is being replaced on two consecutive Saturdays, Jan. 23 and Jan. 30, from 7:30 a.m. to 4 p.m. each day. During these times, the Service Desk area, including the email center, will be closed. The Service Desk will still be available for after-hours support by phone. Please see this Knowledge Base article https://fermi.service-now.com/kb_view_customer.do?sysparm_article=KB0010505 for details on what after-hours services are offered. If you have any questions, please contact the Service Desk at x2345…