ServiceNow

WHAT ARE WE DOING? Computing will be upgrading ServiceNow to the latest software version.   WHEN WILL THIS OCCUR? Saturday, June 30; 3 a.m. to 3 p.m.   WHAT IS THE IMPACT TO YOU? During this time, the Service Desk Web Portal and the ServiceNow backend (“Classic View”) are expected to remain available for use. However, you may notice intermittent issues as the various items are being updated. After the upgrade, Portal View users will most likely not notice any…

Fermilab’s new Service Desk web portal is live! This new website will make it easier for you to access services, make requests and report issues. You will use the same URL (http://servicedesk.fnal.gov), but the portal will look very different. For more details, attend a demo (details below) or see this Knowledge Base article: https://fermi.service-now.com/wp?id=evg-kb-article&sys_id=5b1de7ffdb70d300641274821f9619b3 WHAT IS THE IMPACT TO YOU? The new portal has an improved look and feel and offers many features, including: Improved search capabilities Improved service presentation…

Fermilab’s new Service Desk web portal is almost ready! This new website will make it easier for you to access services, make requests and report issues. You will use the same URL (http://servicedesk.fnal.gov), but the portal will look very different. For a sneak peak, attend a demo (details below) or see the quick guide: https://fermi.service-now.com/kb_view.do?sysparm_article=KB0012677. WHEN WILL THIS OCCUR? The new portal will be available starting Monday, March 26, at 7:30 a.m. Central Time We will be transitioning to the…

WHAT ARE WE DOING? Computing will be upgrading ServiceNow to fulfill Federal Risk and Authorization Management Program (FedRAMP) security requirements and to use the latest version, Helsinki. WHEN WILL THIS OCCUR? Saturday, March 11; 5 a.m. to noon WHAT IS THE IMPACT TO YOU? During this time, ServiceNow is expected to remain available for use. However, you may notice intermittent issues as the various modules are being updated. After the upgrade, the look and feel will be different, but the…