Author Archive

Dear Mac users, WHAT ARE WE DOING? Computing will be upgrading Jamf, the central management service used to provide the Self-Service tool on Fermilab-owned Macs. During the upgrade, the availability of the Self-Service tool will be sporadic. WHEN WILL THIS OCCUR? From 9 a.m. on Thursday, Sept. 24, to 5 p.m. on Friday, Sept. 25 Central Time WHAT IS THE IMPACT TO YOU? During this time, the availability of the Self-Service tool will be sporadic. WHAT DO YOU NEED TO…

WHAT ARE WE DOING? Computing will be upgrading the operating system on the site firewalls. WHEN WILL THIS OCCUR? Thursday, Sept. 24; 7 a.m. to 8 a.m. WHAT IS THE IMPACT TO YOU? During this time, desktops and laptops on the “fgz” and “guest” wireless networks will experience a few Internet access disruptions lasting about 2-3 minutes each. WHAT DO YOU NEED TO DO? You do not need to take any action. This is for your information only. If you…

Dear Sunflower users, WHAT ARE WE DOING? Computing will be performing maintenance on Sunflower. WHEN WILL THIS OCCUR? Saturday, Sept. 12; 5 a.m. to 1 p.m. Central Time WHAT IS THE IMPACT TO YOU? During this time, the following applications will be unavailable: • Sunflower • Self-Service Property • Property Pass WHAT DO YOU NEED TO DO? Please be aware of this downtime and plan accordingly.

WHAT ARE WE DOING? Computing will be upgrading software on one of the VPN systems. WHEN WILL THIS OCCUR? Saturday, August 29; 8 a.m. – 9 a.m. WHAT IS THE IMPACT TO YOU? The Fermilab VPN will experience a brief service disruption of approximately 5 minutes during the maintenance window. WHAT DO YOU NEED TO DO? You do not need to take any action. This is for your information only. If you experience any network issues outside of the maintenance…

WHAT ARE WE DOING? Computing will be upgrading software on one of the VPN systems. WHEN WILL THIS OCCUR? Thursday, August 27; 6 a.m. – 7 a.m. WHAT IS THE IMPACT TO YOU? The Fermilab VPN will experience a brief service disruption of approximately 5 minutes during the maintenance window. WHAT DO YOU NEED TO DO? You do not need to take any action. This is for your information only. If you experience any network issues outside of the maintenance…

Dear DocDB users, WHAT ARE WE DOING? Computing will be upgrading the MariaDB database software and servers used by the DocDB service. WHEN WILL THIS OCCUR? Thursday, August 20; from 4 a.m. to 8 a.m. WHAT IS THE IMPACT TO YOU? During the maintenance window, you will not be able to use DocDB. WHAT DO YOU NEED TO DO? Please be aware of this DocDB downtime and plan accordingly. If you have any questions about this maintenance, contact the Service…

Dear Windows 10 users, WHAT ARE WE DOING? The Core Computing Division will begin updating centrally managed Windows 10 desktops and laptops to Windows 10 version 1909. WHEN WILL THIS OCCUR? The update will be ready to install after 10 p.m. on Wednesday, August 12. Automatic installation and reboots will occur on Wednesday, August 19 if no manual intervention is taken. WHAT IS THE IMPACT TO YOU? • This update will require one or more reboots and may take longer…

WHAT ARE WE DOING? As a result of the recent required ServiceNow migration, ServiceNow URLs have changed from https://fermi.service-now.com to https://fermi.servicenowservices.com. The redirect that was temporarily provided by the vendor was turned off on July 20 at 6 p.m. Central Time. WHAT IS THE IMPACT TO YOU? Links to knowledge articles and forms within ServiceNow must be changed to point to fermi.servicenowservices.com to avoid link breaking. WHAT DO YOU NEED TO DO? Website and document editors, be sure to update your…

WHAT ARE WE DOING? ESnet will begin migrating to the ESnet6 optical infrastructure in the Chicago area including the ESnet point of presence at Fermilab, which manages Fermilab’s offsite network connectivity. Due to the redundancy configuration of the Fermilab network, we expect this migration will be transparent to all services. WHEN WILL THIS OCCUR? From 1 p.m. on Wednesday, July 22, to 9 p.m. on Friday, July 24 Central Time WHAT IS THE IMPACT TO YOU? This maintenance is expected…