computing

Dear FermiCloud users, WHAT ARE WE DOING? Computing is updating the kernels and other software on FermiCloud. These updates are to the FermiCloud infrastructure; we are not updating the guest virtual machines. WHEN WILL THIS OCCUR? Wednesday, Sept. 28; 9 a.m. to 1 p.m. Central Time WHAT IS THE IMPACT TO YOU? Virtual machines on FermiCloud will be rebooted during this downtime; they will not be available during the outage.   Those virtual machines that are running when FermiCloud is…

WHAT ARE WE DOING? Computing will be performing maintenance on the “fgz”, “guest”, and “eduroam” wireless networks to improve client connectivity. WHEN WILL THIS OCCUR? Saturday, Sept. 24; 8 a.m. to noon Central Time WHAT IS THE IMPACT TO YOU? During this time, wireless users may experience some network disruptions. WHAT DO YOU NEED TO DO? You do not need to take any action. This message is for your information only. If you have any questions about this message, contact…

WHAT ARE WE DOING? Computing will be upgrading the operating system of the site firewalls. WHEN WILL THIS OCCUR? Friday, Sept. 23; 5 p.m. – 7 p.m. Central Time WHAT IS THE IMPACT TO YOU? During this time, users on desktops, laptops and mobile devices connected to the “fgz,” “guest” and “eduroam” wireless networks will experience a few Internet access disruptions lasting for about 2-3 minutes each time. WHAT DO YOU NEED TO DO? You do not need to take…

WHAT ARE WE DOING? The BeyondTrust Remote Support service (formerly known as Bomgar) will be unavailable while Computing upgrades the appliance software to the current version. WHEN WILL THIS OCCUR? Thursday, Sept. 22; 5 p.m. to 5:30 p.m. Central Time WHAT IS THE IMPACT TO YOU? The BeyondTrust Remote Support service will be unavailable during the maintenance window. WHAT DO YOU NEED TO DO? If you use BeyondTrust Remote Support, please log out of your session by 5 p.m. on…

WHAT ARE WE DOING? Computing will be enabling security updates for Mac computers running macOS Monterey v12 and Big Sur v11. For additional information about macOS updates, please see https://fermi.servicenowservices.com/kb_view.do?sysparm_article=KB0011722 WHEN WILL THIS OCCUR? Monday, Sept. 19 WHAT IS THE IMPACT TO YOU? Alerts announcing the availability of the security updates for manual installation will appear on your screen. Beginning with these updates, the allowed deferral period will be reduced from 28 days to 21 days. There are no updates…

Dear Zoom users, We want to inform you that the Zoom US service was down from 9:51 a.m. to 10:21 a.m. today (Thursday, Sept. 15). The service has been restored by the vendor. If you still have issues with Zoom, please contact the Service Desk.   If you have any questions about this message, contact the Service Desk: https://servicedesk.fnal.gov servicedesk@fnal.gov (630) 840-2345

Update Formal Invitation letter emails to include additional instructions Update B-1 letter templates in ServiceNow Add the Knowledge Base Article to the FNSP acknowledgement email Update FNSPs template for users and affiliates Restrict the “Validator” to active FRA employees Updates to the FNAP Dashboard Fix no home institution listed on RITM Allow Access Requests without locations

WHAT ARE WE DOING? Computing will be updating the Cisco AnyConnect client for Mac to version 4.10.05111 in the Self Service tool. WHEN WILL THIS OCCUR? Thursday, Sept. 8 WHAT IS THE IMPACT TO YOU? Starting Sept. 8, an updated version (version 4.10.05111) of Cisco AnyConnect client will be available to install via Self Service for centrally managed Macs. This update is not being installed on users’ Macs directly because installing the update will disconnect any active VPN sessions. Users…